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General

Do you sell used boards?

We do sell used boards. However, they are only available for purchase in person, in our Outlet Store located in San Diego, CA.  Each used board is unique. In order to ensure you get exactly what’s expected we only sell used boards in person and not o

How long have you been around?

In 2004, we founded ISLE with the mission is to inspire and equip for a life that's better in balance through adventure on the water. Click Here for more about us information

Do you offer demo programs?

We do not offer a demo program, however all our boards come with a 60 day Ride It and Love It Guarantee. You are welcome to try out your board for 60 days, if you are unhappy with the product we can assist in setting up a return within this time.

What is the ambassador program?

The ISLE Ambassador program consists of individuals who align with our brand and enjoy getting outside and on the water. Our ambassadors work with us to share their passion for stand up paddle boarding. We are always looking for more ambassadors, if

Do you have a retail store?

We do have one Showroom and Retail Outlet located in San Diego, CA. For more details about our San Diego Showroom please visit our Retail Store and Outlet page. Click Here for more information on our retail store

Where can I buy ISLE products?

We primarily sell ISLE products directly through our website.  In addition we do have select products available on third party channels Amazon and Free People market.  We have one retail store located in San Diego where we sell new and used products.

Do you offer repairs?

We do not offer a repair service at ISLE. If you have major damage to your board, we recommend taking it to a local surf or boat repair business. If you have a small leak, dent, or crack we do sell repair kits for both our hard boards and inflatables

How can I access my rewards acount?

You can access your rewards through our account page.  Please enter your email address linked to your customer account to sign in. Click Here to log in into your account

Why was my order canceled?

All of our orders are passed through a third party fraud protection, this is in place to protect our customers from potential fraudulent orders.  If your order is flagged for potential fraud you will receive an email from our third party, NoFraud, to

Do you offer Bulk/Whole sale orders?

We do offer wholesale pricing.  Please visit this form listed below to apply.  If approved, we will reach out to you via email to get everything set up for your order.  Please let us know if you have any questions or anything additional we can assist

How can I unsubscribe from emails?

We are sorry to see you go.  If you wish to unsubscribe from our mailing list please click the unsubscribe link on the bottom of any of our emails.  This will removeyou from all future emails.  If at anytime you want to start recieving these again pl

How do I create an account?

When checking out you will be prompted to set up a customer account.  Creating an account will allow you to view your order history, track your shipments, and become part of the rewards program.  If you wish to set up an account with out making a pur

How do I change my account password?

Once you have logged into your account you will see the prompt to change your password.  Click here and follow the steps.  If you have lost your password and cannot log in, enter your email and click the prompt of "Lost Password" to reset. Click Here

How do I contact customer support?

Please visit our contact us form or call us directly at 888.569.7873 and we will be happy to assist. Click Here to contact customer support