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<span id="isPasted" style="color: rgb(31, 31, 31); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your paddle board is damaged in shipping, do not worry, we will make sure to take care of this for you right away. Please take a photo of the damage to the box and the damage to the board.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;;color: rgb(31, 31, 31); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have purchased Route shipping protection you can file a claim directly with them, you should have recieved an email at the time of purchase which will lead you through the steps needed to do so. &#xA0;If you have not purchased Route shipping protection you can fill out our Shipping Damage form on our website and we will assist with next steps.&#xA0; <a href="https://claims.route.com/" rel="noopener noreferrer" target="_blank">Click Here</a> to file a claim with Route shipping protection<a href="https://islesurfandsup.com/pages/returns-claims" rel="noopener noreferrer" target="_blank">Click Here</a> to file a Shipping Damage Claim

If your paddle board is damaged in shipping, do not worry, we will make sure to take care of this for you right away. Please take a photo of the damage to the box and the damage to the board. If you have purchased Route shipping protection you can fi

What if my paddle board is damaged in shipping?

Policies

Do you sell used boards?

How long have you been around?

Do you offer demo programs?

What is the ambassador program?

Do you have a retail store?

Where can I buy ISLE products?

Do you offer repairs?

How can I access my rewards acount?

Why was my order canceled?

Do you offer Bulk/Whole sale orders?

How can I unsubscribe from emails?

How do I create an account?

How do I change my account password?

How do I contact customer support?

General

How Do I Set Up My Paddle Board?

How Do I Set Up My Inflatable Paddle Board?

How Do I Set Up My Hardboard?

How Do I Set Up My SUP-Kayak Hybrid Paddle Board?

How Do I Set Up My Pro Series SUP-Kayak Hybrid Paddle Board?

How Do I Set Up My Switch SUP-Kayak Hybrid Paddle Board?

How Do I Use the Hand Pump?

What can I do if my inflatable board is leaking air from the valve?

How Do I Install The Paddle Board Fin?

How can I clean and store my hard board?

How Do I Install The Leash On My Paddle Board?

How Do I Use the Valve Replacement Wrench?

How do I care for my paddle board?

How can I clean my inflatable board?

Is there a bag that will fit the megalodon?

How Do I Set Up The Tube-O-Line + Mini Trampoline?

How Do I Set Up The Dog Catcher Dog Ramp?

What Size Bag Should I get for my Hard Board?

How Do I Set Up The Inflatable Docks?

How Do I Use the Gateway Waterproof Backpack?

The gauge on the manual pump isn't registering, now what?

How Do I Use The Custom Electric Pump?

How Do I Set Up My Paddle?

How Do I Set Up My 3 Series Inflatable Paddle Board?

How Do I Install the Bixpy Motor to my Paddle Board?

Product

How can I check the status of my order?

Can I pick up my order in the store?

How does my package ship?

How do I track my order?

Do you ship to PO, APO, or FPO addresses?

Can you ship internationally?

How much does shipping cost?

How long will it take for my order to arrive?

What is Route shipping protection?

What if my order has been marked as delivered but I havent received it?

What if my order arrives damaged?

I didn’t receive my order confirmation.

Shipping & Order Status

Do you offer wholesale pricing?

How do refunds work?

Do you offer gift cards?

Can I pay with multiple credit cards?

Will I be charged sales tax?

The product I want is out of stock, what do I do?

Can I cancel or edit my order after placing it?

Do you offer gift wrapping or gift messaging?

Ordering & Payment

Can I make an exchange?

What is your return policy?

When can I expect my refund?

How do returns work with Affirm or Shoppay financing options?

How do I return a gift?

Can I return a gift card?

What is your warranty policy on products?

What if my paddle board is damaged in shipping?Updated a year ago